Video Poker by Pokerist 17+

Amazed!!!!

I have never been so busy on a game before!!!! There is always something to do. There is never a time when I’ve “stalled out” due to no coins or nothing left to do but wait in the clock….i love video poker…and blackjack is my favorite!!!!!

Fun game… but customer service is so bad.

The game is fun, actually spent money on it, but u can see where they try and get you to spend more money by letting you lose. (I’ll get back to that). First if you win big and get ie. $20M credits. When u want to play slots. It brings you to machines with $1M/ pull min slots. And if you didn’t know, it’s a hassle to get into lower denomination slots. Back to the losing, this has happened countless times, $80M credits. And didn’t hit 1 single line until about $1–2M credit left. And also the customer service is worthless. I won a weekly event. Total winning was like +$80M credits. And after the time ended, it froze. So I get CS, and their response was, “oh we’re sorry, we are extending that contest another 24hrs. You can check back then.” I said “ I bought coins to win, and now your saying I can lose!!” They responded” sorry but the contest is extended for another 24hrs, and you can keep purchasing coins and playing to win.” Me: “any compensation for your mistakes?” - them “ you can wait to collect free credits that we provide” - which is like 6000 per 24/hrs.

Fair play no way

I have been playing for a year almost straight hoping things might change. First thing Won 10B they took it all back by no winning hands? Every time I win big, the odds change and I get nothing but dodo hands on VP. Yesterday won over 200 mil. Kept playing just to see what would happen. The usual, nothing but really bad odds I’m back to like 65 mil. If I’m low on coins the odds seem to rise just enough to keep my interest in playing up. I mention it they always send me stupid report about outside auditors guaranteeing random hands. Yea. It does but depending on how much you win those random odds change to the house guaranteeing I’ll be back buying coins again. After this I quit they’re not getting any more play from me.....I wouldn’t get caught up in this if I were you......keep in mind they are NOT REGULATED LIKE LEGAL US GAMING with a govt commission...AGreen

Developer Response ,

Hello,
Thank you for your interest in our games. We're operating within the Social Casino category, rather than Gambling, as there are no real money prizes within our games. Our players can also use free chips to play. Therefore, we do not fall under gambling regulations according to legislation.
We do not interfere with games in any way, shape or form. Events in our games continue to occur on a completely random basis. No one has any control over these games. Each hand, round and game is and will always remain unpredictable. Furthermore, our games are certified to be fully compliant with industry standards. This is a proven fact by an independent 3rd party auditor. Should you still have any doubts or concerns, please contact us anytime at support@kamagames.com.